Fraud Detector Support
Get rapid assistance, troubleshoot mission issues, and coordinate with Oluware engineers to keep your Fraud Detector deployment operating flawlessly.
Mission FAQs
How does Fraud Detector work?
Fraud Detector uses Oluware's AI pipeline to inspect every pixel of an uploaded image, flagging fraud indicators in milliseconds and returning a mission-ready risk brief.
Is my data secure?
Absolutely. Images are encrypted, processed, and immediately purged after analysis. We never store your photos permanently. Review the Privacy Policy for full details.
How accurate is the AI analysis?
Our classifiers are trained on real-world fraud datasets and battle-tested with human review. They provide high-confidence guidance, but always confirm critical decisions through official channels.
How do I upgrade my subscription?
Open the Fraud Detector app, head to Mission Control → Subscription, and choose your flight plan. Apple manages the billing on your behalf.
How do I cancel my subscription?
From your iPhone, visit Settings → Apple ID → Subscriptions → Fraud Detector, then tap “Cancel Subscription.” You can also manage plans within the App Store.
Troubleshooting
App won't start or crashes
- Verify you are running the latest Fraud Detector build
- Restart your iPhone and relaunch the app
- Ensure sufficient device storage remains
- Update to the latest iOS release
Sign in with Apple issues
- Confirm you are signed in to iCloud on the device
- Review Apple ID security settings for required approvals
- Sign out and back in to your Apple ID
- Operate on a stable network connection
Analysis not working
- Check for network connectivity
- Ensure you have remaining daily analysis credits
- Try a different image or angle to remove obstructions
- Force-close and relaunch the app
Mission Channels
Mission Support
Operational help, mission setup, and incident response
Privacy & Legal
Data requests, security inquiries, and compliance matters
Response Times
- General SupportWithin 24 hours
- Technical IssuesWithin 48 hours
- Privacy RequestsWithin 72 hours
- Legal MattersWithin 5 business days
Report a Bug
Include steps to reproduce, device and iOS version, and any visuals so our engineers can replicate and patch the issue quickly.
info@oluware.comRequest a Feature
Share mission requirements or workflow gaps. We triage feature requests during weekly planning to keep Fraud Detector evolving.
info@oluware.com